Cons: Machine does not work and company has terrible customer support.
I am trying to return this machine. This has been a miserable experience. I have had the machine for 6 weeks and it has never worked. Their customer service people are rude and non-caring and even upper management completely blew me off. Two visits by the service tech and three deliveries of parts (not always the correct ones)and it still doesn't work and they don't seem to be concerned. They even messed up the delivery and tried to lie about it. I would NEVER buy anything from NordicTrack/ICON Fitness. This is a terrible company.