Pros: good customer service, prompt delivery
Cons: prolonged support feedback, terrible shipping company
I'm a bit juxtaposed in writing this review, but wanted to share my thoughts with others, specifically as it pertains to purchasing equipment through NordicTrack's online store at www.nordictrack.com. In August, I decided to buy an elliptical, the CX985 model, from Nordictrack. I've had good experiences with their equipment in a gym I had been a member of, and the NordicTrack name is a well known one in the fitness industry. The product arrived in the time span they said it would - broken. The outer flywheel cover was split in 2 places, making me immediately wonder what else might be broken.
Talked with a great rep named Barbara on the phone who arranged to have a box shipped out to me and through talking to her, upgraded to the next model, the CX 990, because it had the arm poles I wanted. She offered free shipping on the second purchase, so I said OK. 2 weeks later, it arrived, broken. The flywheel cover was misaligned, but Barbara said they could send replacement parts and I overlooked it. Got the machine set up in about 2 hours and over the course of 3 days, tried working out on it to find it horrible wobbly and "scrappy", no matter what efforts I took to balance it. Also, as I found out in other reviews on this model, the electronics didn't work. After 5 seconds, they'd blink incessantly and stopped recording data. Rather than toss in the towel, I called their support center as was told all reps were busy and could they call me back? 6 hours later, they hadn't called back. I don't take that as a good sign. I wonder how many reps they have fielding calls for broken and malfunctioning equipment? Following the review of another poster here on the electronics problem, I attempted to correct the problem on my own, and as I started to remove the covers to get at the lever to adjust it, I noticed that the bottom support rod under the cover casing, that holds the two together, was completed ripped off. Broken. There was no way to balance the machine. In frustration, I called NordicTrack back, spoke to Barbara again, who handled everything terrifically, asked for another box. I now have 2 broken NordicTrack machines sitting in my garage waiting to be picked up.
I cannot say that the machine wouldn't have been good. I do know, however, that I HIGHLY recommend NOT purchasing from the online store. I think NordicTrack is OK - but their shipping company downright stinks - and they don't care. If you are looking for a NordicTrack - save yourself the weeks on frustration. Don't order it online. Try the machine out at your local Sears, and ask your Sears about delivery and set-up options.
Currently, I'm hoping to purchase an older NordicTrack model from a person in my same town. I can put the darned thing in my van and transport it on goose-down pillows to get it home safely - so that maybe, after nearly 6 weeks, I can exercise in my home.