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NordicTrack Exercise Bike TRL 625

NordicTrack Exercise Bike TRL 625
Overall Rating: Product Rating: 1.5

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AWFUL COMPANY

Written: Sep 26 '05

Product Rating: Product Rating: 1.0
Pros: NONE! RUN AWAY

Cons: EVERYTHING, RUN AWAY
renniemom's Full Review: NordicTrack Exercise Bike TRL 625
I bought an exercise bike last year and it has never worked right. Apparently faulty bearings. The company outsources its so called "customer service" to ICON. You are completely unable to get anyone to talk to you right away. They always say they are giving you a number and they are going to call back (which could be in the middle of the night if you are EST). After about 3-4 weeks of phone tag (you can't even get them on the phone if you call back the number on the message they leave you) they say they'll send you a part and a tech will come (takes about another 3-4 weeks). Tech comes and replaces the part and about 1 week later that thing breaks again. So I went through the whole process again and of course a few weeks later it still doesn't work. This thing was $400 and it is junk and it is criminal what the company gets away with.

Recommended:
No

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renniemom
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