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Panasonic KX-TG5621S 5.8 GHz Single Line Cordless Phone
(8 Epinions reviews)
Epinions Product Rating:
Poor customer service/parts department
Aug 14, 2009
Review by danhotchkiss
Rated a Helpful Review
Pros:The phone has some good features.
Cons:Poor customer service. Leave you on hold 15 minutes/no apology.
The Bottom Line: When you buy any products keep all your paperwork. You will need dates and other information. This will help you when you have to call the company with any problems.
In 2006 I purchased a Panasonic KX-TG5621S cordless phone that has many good features. We replaced the original battery and both batteries had a long life.
Recommend this product?
I purchased another battery in April 2009 from Panasonic Service and Technology Company. It was on backorder and cost me $19.95 plus $6.95 shipping.
Lately, the phone was becoming very hot and black bars appeared on the screen. Eventually the screen went blank. The phone was still usable but I could not access the phone book or see who was calling.
I called the Parts/Accessory Department on Tuesday August 11, 2009 to request a refund as I felt this battery was defective. I was told the warranty is three months and that warranty cannot be broken. I then asked to speak to a Supervisor and was told that the supervisor would give me the same explanation. I insisted. I was put on hold for 15 minutes waiting to speak to the supervisor who naturally told me the same thing. He said that the battery was delivered to me on April 27th and therefore the warranty expired. It was only two weeks over the warranty period.
I also told the supervisor that I had kept the battery that I replaced, put that one in the phone and the phone worked fine. That battery was in a drawer for 3-½ months and still worked but this new one was a piece of junk.
I became upset and told the supervisor they treat their customers terribly, leave them on hold for 15 minutes and their customer service stinks--I believe they could break a warranty for good customer service and that I would never purchase another Panasonic phone, told him I would send my comments to e-pinions, thanked him and hung up.
I hope that anyone who reads this will stop and think before purchasing any Panasonic product. I believe Good Customer Service is more important than the product itself.
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