Panasonic Viera TH-42PZ77U 42" 1080p HD Plasma Television Reviews

Panasonic Viera TH-42PZ77U 42" 1080p HD Plasma Television

19 ratings (17 Epinions reviews)
Epinions Product Rating: OK
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6
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1
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Blinking red light

Jan 7, 2010 (Updated Jan 7, 2010)
Review by  
Rated a Helpful Review
  • User Rating: Disappointing

  • Sound:
  • Ease of Use:
  • Picture Quality:
  • Durability:

Pros:Good picture while it worked.

Cons:Poor customer service and only a short term product.

The Bottom Line: Panasonic has lost a customer and I will not recommend their product.  It is a lot of money for a television that only lasts two years.


We purchased this 42" Panasonic two years ago after researching through various sites (Consumer Reports, Epinions, etc.).  There was not one word about the problem we are having.
This morning the set would not turn on and we got seven blinking red lights. We researched the issue and found lots of other consumers with the same problem.  Apparently there is a power supply failure due to defective parts.  I called the company and they were no help at all, in fact a man in the parts department said the technology is only good for three years and we would be better off with a new television.  The warranty is only good for one year and even then there is a waiting list for the parts.  A local repair man quoted us $300 to $600 as an average cost to repair this problem and said the code is not always correct.  He said he refuses to sell Panasonics because they do not stand behind their product.

There should have a been a recall on this since Panasonic is well aware of the problem.  This was a very expensive purchase for us and I will not be buying another Panasonic.  They can keep their product and their bad customer service.


Recommend this product? No


Amount Paid (US$): 1700


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