Poor Product Engineering - Buy Adapters?
Written: May 27 '04
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Product Rating:
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Pros: Can't say yet...
Cons: Can't use it until the expensive adapter arrives.
The Bottom Line: OK, just be prepared to purchase an adapter that will jack up the start up costs for the product.
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| larryboypickle's Full Review: Polaris 65 Pool Cleaner |
Dear Polaris -
I recently purchased a Turbo Turtle for our pool. Upon opening the pool for the season, I was excited to finally be able to try out the new Turtle and put an end to the time spent pushing the old manual pool vac. To my utter amazement, I was totally shocked right out of my skull, when I found that the hose connector on your beautiful product did not fit the return connection on my pool. Well I read and reread the manual, to see if there was any quick and easy way to adapt this new gizmo with a little rigging - a futile effort on my part. So back to the internet site where I purchased the Turtle, to see what if anything I could do to make this thing work before packing it up to return it. Well the store where I purchased the Turtle did not list any adapters, so I kept searching the Web. After a little over an hour , I finally was able to find a few web site stores that carried a very expensive adapter kit (PV91008005) for $36 .
When I purchase a product such as the Turbo Turtle, which cost me over $235, I expect much better product design and/or adaptable engineering to be included with the product. To say that I was a little upset about the whole episode would be an understatement.
To be certain, I will be posting this email message on every pool and/or product review web site that I frequent, to warn others of your poor product engineering, and that the price of the product will be much more after they figure out how to adapt it to their own pool configuration.
Sincerely,
Recommended:
Yes
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Epinions.com ID:
larryboypickle
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Reviews written: 4
Trusted by: 0 members
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