Don't get sucked in
Written: Oct 06 '04
|
Product Rating:
|
|
| Customer Service: |
 |
|
|
Pros: None
Cons: Bad customer service
Bad information management
|
|
|
| torco317's Full Review: Privacy Guard |
I got involved with these guys because they offered it through my Citibank MasterCard. I went through the initial 90-day free trial and received a report in the mail. Nothing on the report was 'new' to me, and no information appeared to be anything I couldn't get very easily elsewhere. Within the 90-day trial period, I canceled my membership, at which time they gave me a 'confirmation number' (DON'T lose this number!!!).
My next MC bill featured their 9.99 monthly charge on it, which resulted in a call to Privacy Guard. Even though they had ALL my pertinent information handy ,they couldn't revert the charge without my confirmation number. Two months after my initial cancellation, they now claimed they never received my cancellation. Well, how did I have a confirmation number if I never canceled? Anyway, after 3 phone calls, the issue was resolved. The next month ,guess what? Another charge!! Another phone call...rude customer service, even though I was remaining calm. I think they were annoyed that I was pursuing their erroneous charges. Bottom line...stay away.
Recommended:
No
|
|
|
|
Epinions.com ID:
torco317
|
|
Reviews written: 2
Trusted by: 1 member
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.