Ultimate Dissapointment - Another Bad PUR Product
Written: Jan 30 '06 (Updated Jan 30 '06)
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Product Rating:
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Pros: It lasted two months longer than their cheaper model
Cons: Poor quality. It broke. Bad warranty service.
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| steveohm's Full Review: Pur Ultimate Water Faucet Filter Fm |
My well-meaning wife bought another PUR water filter, but this time she bought the 'high-end' one, so it 'wouldn't break' like the other two. This was the slick-looking chrome FM-8100 faucet mount.
After 9 months the filter on/off valve failed. I have made three attempts to contact PUR before my warranty runs out. Their "we're here to help" 800 number rings once, then goes into disconnect signal. Contrary to what the manual says, there is no way to get warranty service through the website.
It astounds me that this brand still exists. Every product I've had of theirs failed within months.
UPDATE: After a half hour on hold, I got through to PUR. They will be sending a replacement. Okay, two stars.
Recommended:
No
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Epinions.com ID: steveohm
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Reviews written: 3
Trusted by: 0 members
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