benicia's Full Review: Roxio Easy Media Creator Suite 8.0 Full Version fo...
I just purchased Roxio's Media Creator 8. Got it home and loaded it but during registration, the Roxio system failed so I could not use the product at that time.
I went to the Roxio website where a local Toronto, Canada phone number was my only source of customer support. The person who answered with no name said Roxio had registration problems and issues but they were working on it (fair enough).
I couldn't use the software though unless I unloaded it and then reloaded it and attempted registration LATER. I did that and it responded with a 'advisement'.
I had just purchased edition 8. For $99. Once loaded and up, the website advised me that edition 9 was out and for another $69, I could download it thereby making my version a current one. Version 9 now supports iPOD and camcorder HD applications.
I called Roxio again, long distance. Explained what had happened. They said they could't help but I could try and return the software to the store where I purchased it (most stores in the USA don't take back opened software). Roxio had no plan for customers who had just purchased the older but full priced version. No patches either. Simply buy it again as per Roxio.
The customer service rep I spoke with was right out of a Saturday Night Live scenario! I thought he was about to fall asleep! Zero interest. Zero support. Zero options.
Lets you burn up to 50 hours of music on DVDs with onscreen menus and Dolby Digital sound Automatically adds title, artist and genre tags to audio tra...More at Amazon Marketplace
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