Return it!
Written: Feb 14 '02
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Product Rating:
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Pros: none
Cons: many, read on
The Bottom Line: Buying one was a flat out awful experience!
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| productshopper's Full Review: Rio 800 (128 MB) MP3 Player |
This product is riddled with problems... some crop up initially (mine didn't power on at all after initial charging with a supposedly new, "safe" adapter)... and many problems seem to crop up later, as reported here and elsewhere. Don't wait for yours to malfunction and for SonicBlue to run out of cash with which to refund you!
If you bought directly from Rio and are having trouble getting in touch with them, keep trying! It is because they are having so many problems with their products (and they don't care enough to hire more support staff to field calls/emails). Their email turnaround was 3 WEEKS for me, and I had no luck on the phone lines either, but I finally reached a real person on a Tuesday evening around 7:30pm EST on this line: 800-468-5846. You need your credit card info and need to be firm on the following: (1) you have been trying to get in touch with them for a while, so you will not adhere to their 30 day maximum return policy, and (2) your product is malfunctioning, so you refuse to be subject to their 15% "restocking" fee. You will have to pay the shipping cost to send it back, but you can ship anyway you want (go cheap). They will fully refund the purchase price ($249.99 for me) to your credit card, and you can use the money to buy a more reliable player from a manufacturer who cares (and who will be around in the future in case something goes wrong). Good luck!
Recommended:
No
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Epinions.com ID:
productshopper
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Reviews written: 1
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