I've had the hosereel cart for a few years now, and only recently did I experience some difficulty. It turns out that the in / out tube doesn't do so well over the Canadian Winter months - the assembly holding the hose to the side of the reel body kept falling out whenever the tap was turned on. Facing the possibility of having to buy a new reel, I contacted Suncast customer service and was pleased to have parts shipped to me for minimal expense. After a few failed attempts to fix the unit, Suncast sent me detailed instructions and additional parts for free just to make sure I wasn't stuck without a working reel for the Summer. It is a great feeling to have this kind of service - and certainly will bring me back next time I need to buy a garden reel. Thanks
Recommend this product?
JR from Up North