Many design flaws, poor reliability, doesn't clean when full
Written: Nov 06 '09
|
|
| jd0667's Full Review: Samsung DMR77LHS Tall Tub Dishwasher |
We purchased a Samsung DMR77LHS dishwasher on July 15, 2008. I know this date well, because it's when my one year warranty started.
As others have reported, this machine has serious design flaws and reliability problems:
-Three of our rack holders have had to be replaced due to the tabs breaking off, and I'm now preemptively reinforcing them with zip ties.
-The wheels on the bottom rack constantly pop off if put under any pressure at all. Fortunately they're not broken...we just pop them back on. Haven't figured out how to make them stay on, though.
-In August--after my warranty had expired--the electronics went wonko and the machine completely stopped working. I was able to get through to "Executive Support" fairly easily (that was nice), and they agreed to extend the warranty, which was good. The tech determined the main electronics board had failed and needed replacing. We then had to wait SIX WEEKS for the part to arrive due to factory backorder. We assume the long wait was because the factory couldn't crank them out fast enough to cover all the failures. Once finally fixed, he machine started working again until tonight...
-Tonight I'm Googling for tips on how to address the "SE" error code, which supposedly means there is a drain blockage. I've checked (not easy) and there's not. The other symptom is that the pump is not even turning on, so I suspect the error code is a result of a pump or some other electronic fault.
-On top of all these things that have actually broken, we find the rack designs totally crummy. They simply don't efficiently fit any of our dishes (we have three sets). You can stuff a lot of plates, but it's really hard to load bowls, small plates, glasses, etc.
-The machine does not clean well when fully loaded. We have learned to load only every other slot with a plate. If we fully stuff it, we end up with all sorts of food caked onto the dishes.
Bottom-line: Yes, this machine APPEARS to be a good value, but it is the single least reliable appliance I've ever purchased. I definitely regret buying it.
Recommended:
No
Amount Paid (US$): 999
|
|
|
|
Epinions.com ID:
jd0667
|
|
Reviews written: 2
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.