I purchased my Sealy adjustable bed from Mattress Discounters. At the time of purchase, I stated I needed a firm mattress. The store mattress felt firm, although I later learned it was the plush mattress.

Within two weeks of purchase the mid-section of the bed began to sag. After complaining, Mattress Discounters sent out an inspector (approximately three weeks after first complaint).

Inspection considered of measuring the mattress, poking it with finger, and turning it over. Although I suggested that the inspector sit on the bed, or better yet, lay down on it, he did not. He reported nothing wrong with the mattress or bed.

To Mattress Discounters' credit, they replaced the mattress. After two weeks it, too, began to sag in the mid-section.

Mattress Discounters' asked that I call Sealy. I placed a total of four calls, waited approximately 10 minutes each time, while being prodded by a mechanical voice to leave my phone number, and I would be called back. Each time I left my phone number, but Sealy never called back.

I asked Mattress Discounters to take back the bed, but they refused. When I told them I was sleeping on the floor, their representative Diane, stated "Sleeping on the floor is better for you."

I suggested that the problem was just not the mattress, that it appeared that the adjustable bed frame was sagging, but she would not send an inspector to check the frame.

As I sit here typing this, I look over at the bed, and can see the sag (nearly one-inch) through the mid-section.



Recommended: No

Mattress Size: Twin Extra Long
Mattress Firmness: Somewhat soft
Amount Paid (US$): 2,199