Pros: Separate firmness settings. Lightweight, easy to change sheets. Easy to wash all materials.
Cons: User Manual could be improved on. No other complaints.
Separate firmness settings for you and your partner. Lightweight, easy to change sheets, no mattress
flipping/rotation ever required. Very comfortable and strong. Easy to wash all materials and eliminate any potential allergens and dust mites. Excellent warranty service.
After talking to some friends that have had a Sleep Number bed for many years, and then trying one out in our local mall, my wife and I purchased a refurb King size, pillow-top bed (Sleep Number Bed) with a single wireless remote from Select Comfort. I saved a great deal with the refurb and sacrificed nothing. All fabric materials are new. Only the interior structure and mechanics are even potentially refurb - and in my case, everything appeared to be new and packaged as new. The warranty coverage is the same. I think the one difference is that you set up your own refurb, while with a new one they set it up at home for you. Set-up is simple, and not worth almost a thousand dollars (what you can save with a refurb).
The Sleep Number beds do not require a box spring because they are a self-contained system. You can buy and put the Sleep Number bed on their foundation (not my choice) or any other bed "deck". This is what determines the ultimate height of your mattress. In our case, I purchased my own stylish wood king bed platform in chocolate color from WestElm.com It makes a nice addition to the bedroom and is a great height for us. (Of course, there is absolutely no way to know that there is a Sleep Number bed there - it looks exactly like a conventional bed.) The system has been structurally sound - not a single problem to report. Very solid.
As far as the remotes - you have a choice of two wired remotes (one for each side) or a single wireless model that controls both sides. I chose the single wireless, because once you are set up comfortably, you can just stick the remote in a bedside table drawer - you are not going to need it - or any extra wires. And in the event that you do want to make an adjustment, the remote is right there, but not hanging about for the rest of the time (99%).
I tend to like a firmer mattress than my wife, which is what prompted our Sleep Number interest in the first place. Soft mattresses give me a backache in the morning - 100% of the time. A firm mattress does not. My wife, on the other hand, does not have back problems and likes a luxurious pillow-top and cushy texture. This bed gives us each what we need!
After a couple of months, there was a problem with the mattress keeping constant pressure according to the remote. This problem actually turned out to be the remote - and Select Comfort promptly replaced the pump and the remote after having me do a series of tests (resetting the remote). Customer service was very professional and helpful.
One thing I learned was that it is important that you take pressure readings while in the bed only, as your weight is part of the component of the pressure. In my case, though, there was very little variation between testing while in the bed.
I have read from one admittedly overweight reviewer in that they say the bed is not chiropractor-approved. Perhaps not approved by that one chiropractor? But chiropractors do not agree on many things, so I would take that with the weight of a single reviewer only. I say this because I have had years of back pain resulting from early injuries and I have been to many chiropractors during my life. And I can firmly attest that my Sleep Number bed has been absolutely great for MY back. Apparently that may not be true for everyone, but it is definitely true for me, so I would certainly encourage you to at least try it and not be overly encouraged or discouraged by any single review. After all, you will find a complaint for every single sleep system out there from someone. That includes conventional, heavy mattresses with increased potential for accumulating dust mites and allergens.
Consider too, that being significantly overweight is one of the worst things for your health, your BACK and your longevity. This would likely eliminate the ability to accurately and objectively evaluate ANY sleep system. (In my opinion, the best solution for those of you who are overweight is not a bed, it is weight-loss.)
I am reasonably height/weight proportional, and I experienced ZERO structural problems and was impressed with the industrial quality of the canvas air mattresses and precise pump system. I would buy another Sleep Number bed without hesitation and have also recommended it to others who have asked.