Unhappy Customer!!!
Written: Sep 14 '07
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Pros: Can't think of one !
Cons: Expensive, poor return policy
The Bottom Line: Don't spend this much money for a poor bed
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| oldmanjack's Full Review: Select Comfort Mattress Sleep Number 5000 |
My wife and I bought this bed because we both suffer from back pain. We decided that we would buy the best bed possible, basically money was no object if it would help us.
After looking at numerous conventional beds, we went to a Select Comfort store. I will say they do an excellent job of marketing their product. They have a book with many endorsements from numerous stars, as well as letters from many satisfied customers praising the greatness of this bed.
The salesmen are very convincing and helpful, too. But the first thing to be aware of is that all the beds in the show room are kings. I think this is deceptive. We bought a queen because it fit a nice bed frame and bedroom set we already had. We've always slept on queens before without a problem. But on one of these beds you have a 4 inch foam liner on the outside of the mattress so your actually sleeping surface is a lot smaller then a conventional queen. You're basically sleeping on about a 24 inch wide air mattress, too small for a big guy like me. So if you buy one of these beds, DO NOT get anything smaller then a king! I always felt like a was rolling off the bed because once you get off the center of the air mattress, that's what happens!
Their return policy only covers the mattress and normal base. We decided to go all the way and get the "Precision Comfort Adjustable Foundation " with the massager. Well you CAN'T return that. They say that's due to its "unique shipping requirements " and that it can be used for other mattresses. Well, most mattresses use a box spring base and this base is just a piece of 3/4 inch plywood on a power adjustable metal frame, so I don't know how that would work with a conventional mattress?
In addition, my wife suffers from multiple chemical sensitivity, and the chemicals in the foam and materials caused her to have some bad reactions and get sick.
We tried and tried to get used to this bed for 2 months, but finally gave up. It wasn't helping our backs at all, in fact I feel they were getting worse.
We contacted Select Comfort and asked if we could return the bed even at a discounted price but were told no. I know it was after their 30 day return window, but I was hoping they would take it back and at least give us part of our money back. We paid over $4,000 for this thing and now can't use it.
I realize now I should of done a lot more research before I put out this much money. If you're thinking of getting one of these beds, go some place like a motel that has one and try it out for a night. Talk to people that have one. And DO NOT buy anything smaller than a KING!
Recommended:
No
Mattress Size: Queen
Mattress Firmness: Somewhat firm
Amount Paid (US$): 4000
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Epinions.com ID:
oldmanjack
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Reviews written: 1
Trusted by: 0 members
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