I was employed by Select Comfort for several years selling hundreds of beds from the base model to the top of the line, and in this time frame I generated much feedback from the customer base positive and negative. Although I can honestly say that the majority of owners suffering from back pain reported positive results, I feel compelled to draw attention to the most common complaint generated in that time frame (including my own SN bed), and it's not what you may think. Although the biggest concern expressed by the average customer was related to leakage, the number one complaint was related to the "dual technology" (two separate, side by side internal air mattresses divided by a thin piece of hard foam), which rather than laying flat, would have, a tendency of leaning, or tilting toward the center of the bed. Owners would report rolling toward the center of the bed, and in the first three years of employment, Select Comfort's remedy was what I concidered a "band aid" approach to resolving this problem. They would send customers what they would call a "lift kit", which was basically a second center foam divider. This was shipped to the customer with instructions to disassemble the bed, and "teebone" the foam underneath the original virtical center divider which was intended to prop up the center edges of the mattress -this rarley resolved the problem, and when I experienced the same problem with my high end SN bed, I was informed by the highest level, in a matter of fact mannor, that this occured in sixteen percent of all beds sold (this was in 2006). By my third year with SC the R&D dept. came up with a potential solution to this chronic problem by fusing the two chambers into one via a center zipper, which was promptly sent to complaining bed owners under the prorated warrenty. Although this proved to be an effective remedy, SC corporate (via e-mail) informed all stores that the zippered chambers were to be discontinued as they were concidered "NOT COST EFFECTIVE" (this was in 2008, and in all likelyhood related to the economy). Many employees, including myself were left scratching our heads when we concidered the low cost production of these beds (in fact we were discouraged from opening, and exposing internal parts of the beds during presentations bcause they would appear so cheap, and inexpensive that customers would be turned off. We were also informed that the remaining discontinued zippered chambered mattresses would be reserved for existing customer complaints.
Although I believe in the benefits of the SN beds, based on several years of positive feedback, I was uncomfortable in not disclosing the gamble in purchasing one based on the feedback related to the above comments, and although I own one of the high end models, as I mentioned before, I sleep on the couch for this very reason
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