A Wolf in Sheep's Clothing
Written: Jan 17 '08
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Pros: Works like a dream for 1 year
Cons: I do not recommend Sleep Comfort, they are a monoploy.
The Bottom Line: Do not recommend
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| robp519's Full Review: Select Comfort Mattress Sleep Number 7000 |
I do not mean to sound bitter, but after 3 years of owning two California King 7000 beds Sleep Number beds, I feel compelled to voice my opinion for other buyers, since my purchases were based on customer reviews.
First, in both beds, within two years, I have had to warranty replace both pillow tops and foam. The first request and replacement was rather simple and went well, as I would expect when you spend nearly $4000 on a bed. A bed, which I might add, I bought because, and this is a quote from Select Comfort; “this is the last bed you will ever purchase”. With that in mind, it is easier to spend so much on a bed. The sales Select Comfort sales representative in Bad, Bath & Beyond said the bed would last twenty years. This is a lie, by the way. What I did not expect, was the lack of quality, and the monopolistic arm-behind-the-back tactics Select Comfort has in their arsenal when help is needed.
The second time I needed a pillow-top replacement was the same as the first; the pillow-top was falling apart at the feet and holes were appearing. Since it had been more than two years, they wanted to charge me for the replacement. They were going to be nice and pro-rate the charge for the pillow-top; only $275, plus tax and shipping. I recounted to them why I originally bought this bed, that it was the last bed I was ever going to buy as stated by their sales person. So now I have to pay $275 every 3 years? I was quickly becoming disenfranchised. The Select Comfort operator asked me to hold on a moment, a typical used car salesman tactic. She came back and said she would do me a favor, this one time. They would replace the parts at no charge. Thank you very much; I look forward to this same argument in another three years. They replaced the pillow-top and foam, and all was *almost* well.
The inches of padding (which they now say is worth almost 20% of the entire price of the bed – read below) was split down the middle, right along the crease of the two air bags. They replaced that without question. That told me that this was not a new request and not a problem isolated to my family.
I replaced the pillow-top because there were holes near my feet and the foam was replaced because there was a horrendous hole in the middle of the bed. It was a chasm that you could not escape. You had to sleep with your back to the middle of the bed, lest you be sucked into the hole. That is why I replaced the pillow-top and the padding in the first place. Within months, the hole was back. No matter how much I worked, prodded and manipulated the bed, the air bags, the pads and the foam, the hole came back. I have not checked to see if the split has returned to the foam, I actually do not want to know. I will just deal with my fate at this point.
I moved. During the move, I lost my wireless remote (one bed is wireless, one bed is wired). We looked everywhere, and after a week, I called Select Comfort for a replacement. How much is a remote you ask? $150. One hundred and fifty dollars. Are you kidding me? That was atrocious and I was enraged. They knew that I could not use my bed without that remote and they bent me over a barrel. I declined their rape request and luckily the remote turned up.
So now red wine was spilled on a bed in the master bedroom and a non-warranty replacement was needed. I called Select Comfort directly and requested a new pillow-top. $810, plus tax and shipping. Eight hundred and ten dollars, plus whatever. This is an example of a retailer that sells you a ridiculously over-priced product, then soaks you whenever you need their help, knowing that you can ONLY go to them for help. Once you buy a Select Comfort bed, they have you. It is either deal with them, or cut your losses. And when you buy through Select Comfort, it will be a big loss.
From someone who has two, very expensive Select Comfort 7000 series beds, I would recommend not buying one. Among the problems I have listed above, after time the air bags begin to slowly leak. You set it at 65 and two days later, you are at 35. I consider it a minor inconvenience; I just reset the number to the one I want. But in retrospect, spending that much cash on these beds, I would expect better. After all, the Select Comfort employee told me that this would be “the last bed I ever bought”. If they use that as a sales pitch think twice, and learn from my mistakes.
If you have any questions, feel free to email me at: robp519&yahoo.com
Regards,
Rob
Recommended:
No
Mattress Size: California King
Mattress Firmness: Somewhat soft
Amount Paid (US$): 3700
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Epinions.com ID:
robp519
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Reviews written: 2
Trusted by: 0 members
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