Pros: It has held up - I can see it really does last! COMFORTABLE!
Cons: I hate sleeping on other beds now.
MY back was TORE UP. I bought the bed thinking I should give it a try - the very next day - my back felt better...and over time - better and better.
My number has changed over time - but - the materials are high quality - I've had NO issues with it.
Our cat peed on the bed - I was able to just replace the top of the bed without buying a whole new mattress or having to sleep on cat pee forever. (We don't have a cat anymore).
I used to travel a lot - and couldn't sleep in hotels because I missed my sleep number bed so much - however - my back has recuperated and I can now sleep on the floor again if I want to! (LITERALLY)
The foundation is VERY strong - and animals don't tear it up underneath because it CANT be due to it's construction. The pump is very quiet. I reccomend getting the wired remote versus wireless - because one wireless remote controlls both sides - and you only have ONE - versus two wired - one for each of you - and you never can lose them.
I LOVE MY BED!!!!!
I sleep at 40.
Customer service needs a bit of help though.