Serta Perfectly Poor Quality and Service
Dec 30, 2008
a Somewhat Helpful Review
by the Epinions community
Cons:expensive, poorest quality materials, non-existant waranty, lack of service after sale
The Bottom Line: I would under no circumstances recommend a Serta product to anyone, they no longer care about quality or service.
I have had nothing but problems since buying this expensive, poor quality queen mattress set. This is the absolute worst mattress that I have ever owned. Serta will not honor their warranty, and the salesmen who promised such a great deal and waranty could care less. The mattress sags and has hard lumps, wiggles like jello with the slightest movement. Have had no deep sleep for over 3 weeks, just weird dreams when I do manage to fall asleep. I have also developed neck, shoulder, back and hip pain. We have tried everything that might help. The foundation is the poorest quality I have ever seen, just metal wires and raw wood, who knows what the mattress is constructed of. We are now trying to use my 14 year old Simmons Beauty Rest foundation with the Serta mattress. The Simmons foundation is old, but much better quality (the Simmons mattress was a good one, just worn out). We have tried a foam topper, will probably buy a more expensive one with support and cushion. The lack of sleep and the uncaring attitude of the salesmen and Serta warranty center has caused us much stress. I will never purchase another Serta product again, nor would I recommend this bed to anyone, you will be stressed, sleepy, in pain and out of your hard-earned money!
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