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Sharp Aquos LC-37D43U 32 in. HDTV-Ready TV

Sharp Aquos LC-37D43U 32 in. HDTV-Ready TV
Overall Rating: Product Rating: 3.0
Sound:
Ease of Use:
Picture Quality:
Durability:

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Get a extended warranty

Written: Sep 16 '07

Product Rating: Product Rating: 1.0
Sound:  
Ease of Use:  
Picture Quality:  
Durability:  
Pros: Worked well for a year.

Cons: Get an extended warranty, you'll need it.

The Bottom Line: Do not buy, Sharp does not stand behind their products. I won't be buying anything from Sharp, again.
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bee_ron's Full Review: Sharp Aquos LC-37D43U 32 in. HDTV-Ready TV
Fifteen months ago a bought a Sharp LC-32D4U AQUOS 32". It worked fine for 13 months. (12 month warranty)

The problem is when the unit turns on a message "please wait" comes on. In normal operation at this point the input (e.g. DTV) comes on and then the picture starts. When it fails, the message "please wait" comes on and then a black screen. This started about 13 months from purchase but it might happen every 2 weeks. So, it just seemed like a glitch. It has finally gotten to the point where some days it doesn't want to work at all.

I Googled the set and others are having the same problem. A call to Sharp says that it's not a known problem and it's out of warranty and not their problem. Fortunately I bought it with my AMEX and they will cover repairs. I think Sharp should acknowledge the problem and fix it under warranty.

Update - Sharp has to have the most incompetent "customer" service in the industry. They have refused to acknowledge a problem. Emails left on the web site go unanswered.

Kudos to AMEX who decided to support me and credit me for a new TV. I didn't ask for it but since Sharp was not fixing the set left at an authorized repair shop, they said you waited long enough.

Recommended:
No

Amount Paid (US$): 1500
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