Simmons Optics Simmons Beautyrest Express Bed
(10 Epinions reviews)
Epinions Product Rating:
Iso-Comfort Sofina Air Mattress (Purchased from Sam's Club)
Aug 25, 2006
Review by bunnyjeny
Rated a Helpful Review
Pros:Memory foam on top is soft, puts it a level higher than the run-of-the-mill airbeds.
Cons:The pump does not take batteries and requires a long period of charging before use.
The Bottom Line: Very comfortable. Good customer service if you have leakage issues.
I bought the Iso-Comfort Sofina Bed from Sam's club also. Used it 3 times and never could get it to stay inflated for more than three hours. (I've got to say though, that when it *was* inflated, it was the most comfortable air mattress I've ever lain upon).
Recommend this product?
Sam's Club was no help in putting me in touch with the company to express my dissatisfaction with the product. I had lost my receipt and could not return the item to the store for the price I paid for it. I did, however, finally manage to get a hold of the Sofina Corporation by calling 1-888-338-6929. I was on hold for a while, which was annoying, but when I finally talked to a (extremely helpful and courteous) customer service representative, he told me they would be happy to send me a new air mattress if I would send them in the "Warning" label cut from the area by valve #1. They said that a new mattress would ship in 1 day from their receiving the label/my contact information/reference number.
I'm looking forward to using the new mattress. I don't know if the deflating was unique to my first mattress or not, but hopefully the new one will not have that problem when it arrives.
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