Terrible company!
Written: Jan 26 '05
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Product Rating:
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Pros: The machine costs less than comparable treadmills.
Cons: The costumer service was very poor.
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| smoothisnogood's Full Review: Smooth 5.0P Treadmill |
They have put forth a large marketing campaign on the internet but dont be fooled. There customer service is horrific. I purchased one because of all the positive ads and because they offer a no questions asked return policy. After recieving it I found some damage on it and decided to return it. I called Smooth customer service and was immediately given the run around. They told me that although they advertise a "no questions asked" return policy, it would be my responsiblity to take it apart, pack it back up and pay for both the delivery and return costs! These costs add up to hundreds of dollars. After many phone calls and alot a bad attitude from the company they finally conceded that it was there responsibility to pay the shipping costs. They only did this because of the damage to the machine, if not for that I would be stuck paying all the cost of returning it. There was of course no mention of this in the advertisments on the internet.Do yourself a favor and buy a Lancice!
Recommended:
No
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Epinions.com ID:
smoothisnogood
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Reviews written: 2
Trusted by: 0 members
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