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Sony NSX32GT1 32" 1080p HD LED LCD Internet TV
(3 Epinions reviews)
Epinions Product Rating:
Good TV, bad factory supervision.
Oct 15, 2011
Review by nightrider54
Rated a Helpful Review
I bought this tv at Amazon.Com (At a very competitive price!)
Recommend this product?
Arrived from shipping a fiew days later. Package in pristine condition (Thank You Fedex!)
TV is very good at all, but when i unpack this unit, i realized that Sony sent over in the box of this NSX-32GT1 a white plastic cover to close the power cord, but for the NSX-46GT1 OR NSX-40GT1 models(!!!!).
In other words, the plastic cover that i got has different size and obviously do not match the size on back of my tv.
So, i still have back of tv uncovered, with power cord not 100% installed in place.
When you unpack a NSX-32GT1, there's a "flyer" with the title "Please read this first", explaining how to install the metallic pedestal and this rear plastic cover. In the "step" number 4 you can see in a picture, how to hook up power cord on back of tv NSX-32GT1 with a upright rectangle, and then in step number 5 (according to who draw this "flyer"), you can see that this plastic cover is the same for three sizes of this tv model:
NSX-32/40/46GT1, with a horizontal rectangle.
Just like that! BUT THIS IS WRONG!!! This is a very big "gaffe" by Sony. This is a manufacturer issue, so i called Sony Support phone number (It is NOT a 800 number!) that appears on the web site http://esupport.sony.com; to claim the right cover, and send back the wrong one.
After two hours talking with a representative that's not familiarized with this tv, or anything else, i asked for a supervisor, and after more 30 min, he concluded that in the process of packing this NSX-32GT1, someone put inside the wrong plastic cover. Alehluia!!!!
He gave me a "claim" ID number and ask for adress, so he was able to send me right cover by mail, in a period of 7 to 10 working days. Two complete weeks after, and i'm still waiting for the right cover...
I called this "Sony Support" number today, to check what's going on. After i gave the claim ID number and explained everything again, the representative told me that the cover is on the way, but should took 10 to 14 days to arrive, from the first claim date. So i'm still WAYTING...
This support number 1-239-768-7607 is the only chance at weekends, because the 1800-222-7669 only works monday to friday, so expect long distance charges.
After all i'm becoming frustrated because i bought a brand new product and it come "unprepared". All in all i must to blame people at Sony because they DO NOT pay attention on what are they doing.
Very painful experience till now.
- Excellent Internet TV with fair image quality of 1080p - 60hz, by the price.
- Cool design with authentic chrome metal pedestal.
- Sony affordable product.
- Easy and intuitive set up.
- Factory packaging mistakes!!!!!
- Factory "Please Read This First" flyer with mistakes!!!!
- Sony Tech Support team mediocre!!!!!!
- Complex remote control with terrible keyboard.
- Still waiting for more available Android apps...
- Too much Apps Pay Per Use.
Amount Paid (US$): 499.00
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