Cons: Cheap construction, ill fitting, company does not stand behind their product, owner very rude.
SpaCoverBuyDirect.com produces ill fitting spa covers brand named Spa Mate. They are cheaply made, thin vinyl and are not custom made as stated on web site. They are not OEM. I called company before ordering online to make sure that these are custom and how can I be sure that it will fit. They state that they have all the diagrams for all spas and if not, when you supply your make, model and serial number, they can call the manufacturer directly to get the dimensions. After trying to get the company to work with me, I called my manufacturer only to be told that they do not give out dimensions to any company other than the one they contract with (which is not Spa Mate ie SpaCoverBuyDirect.com). Owner is nice when ordering but very rude and downright deceptive when there is a fit problem. No matter what the problem is, this company WILL NOT work with you or take any returns. The owner required photos of his cover on our spa. After supplying them, he drew my attention to one of the photos and told me how well it fit. That particular photo was of our original spa cover, not his. When I told him that, he quickly moved on to repeatedly point out that his company has been in business over 30 years and has NEVER??? had a fit problem. Mine was the first. I hardly think so! When you are purchasing a $450 spa cover, be sure that you are getting OEM. If not, it likely will not fit. Stay away from this company.