Buyer Beware of Spring Air
Written: Jul 01 '03
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Pros: Initial comfort, nice looking
Cons: Didn't last, warranty service
The Bottom Line: Based on their warranty service, I would advise you stay away from Spring Air. There are plenty other names out there that would stand behind a warranty.
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| randyshea's Full Review: Spring Air Back Supporter Mattress |
Our expensive lesson:
Maybe we had a lemon, but we purchased a Spring Air Back Supporter with a 10-year, non-prorated warranty. In 7 years it is bouncy and spongy. Wife is 110 pounds, I'm 185, and our backs hurt in the morning. So we put the Spring Air in the garage and put up our old queen Serta until we found a new mattress. We shopped for a new mattress and were told to pursue the warranty by a Spring Air dealer, so we did. Initially, it seemed like Spring Air would make things right. The mattress was inspected, and we were told the inspection report stated the mattress set showed no signs of abuse but the box springs were failed. What about the mattress? We explained that the slightest pressure makes the mattress sag to the point our backs hurt, way beyond 2" (we slept "jackknifed"). We were told the sag is within 2" (NOTE: The fabric on our Spring Air is not quilted, so the real sag is hidden to a tape measure) and that means it's still good, and if we wanted the new box springs, we had to return the old ones to the factory or get charged, but we would not get serviced on the mattress. We dealt with 2 factories, each saying the other has the authority to authorize any replacements, and neither would go beyond the box springs. To get second opinions, we spoke to five area mattress distributors (two of which are Spring Air distributors) and they all said if the box spring is gone then Spring Air should replace the mattress. A call to Spring Air corporate went no where because Spring Air factories are independently owned. Calls to the factory manager were not returned. Our older queen Serta is still in great shape and our backs don't hurt in the morning anymore (my Dad's Serta is 20 years old and still in use). We just went out and bought 3 mattresses for our family and none of them were Spring Air.
Recommended:
No
Mattress Size: King
Mattress Firmness: Somewhat firm
Amount Paid (US$): 1100
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Epinions.com ID:
randyshea
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Reviews written: 1
Trusted by: 0 members
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