Purchased this wall-mount hose reel 23 months ago from Lowe's, which still sells the same reel. Turned out to be garbage. Although all the parts fit and it operated well, it relies on slots in the plastic frame to hold it to the wall. After about 15 months, a stress crack appeared in the frame on the right side. I tried to stop the spread of the crack using galvanized metal tape, which was only partly effective. Then at about 22 months, the left side developed a wide crack, and it was obvious that the reel would very soon fall away from the wall.
Recommend this product?
In addition, the connection hose Suncast provides developed a large bulge at about the same time as the 2nd stress crack. It was clearly about to rupture, forcing me to replace it with another.
Luckily, Lowe's stands by their products. I took it back and they gave me full credit (I paid $33 for it back then).