I have a 4 year old Sundance Cameo Hot Tub that has developed leaks. The problem does not appear to be model sensitive but rather indicates a lack of quality control in the Sundance manufacturing process. The repair technician indicated that this type of problem is not uncommon in Sundance Spas.
Recommend this product?
After spending more than $500 fixing leaks in the last year because of defective glue joints new leaks have occurred in the therapy seat. After removing the foam, the repair technician has told me that most of the glue joints connecting the therapy seat are leaking. Replacement and re-plumbing the therapy seat would cost approximately $1000. He said that ALL glue joints are suspect and will probably fail in a short time period. Since there are probably close to 50 connections and repair of leaks are very labor intensive, the technician estimates that it would cost more to repair the spa than to by a new one. For example, in order to repair a typical leak, the Spa has to be drained, elevated on blocks, refilled, leak located, foam removed, leak fixed, refilled to test leak, re-foamed, drained, lowered and refilled.
In addition, the Sentry 800 Contol System is erratic and the electric breaker has to be reset periodically when the system stops operating
I have contacted Sundance in Corona, California. I hoped they would provide some sort of local support but they have told me that since I am the second owner (purchased the house from the previous owner) the warrantee is not transferable which, as far as I am concerned, is a cop out and is unacceptable. Effectively, I just lost $4000-5000.
IF YOU ARE GOING TO BUY A SPA THERE ARE BETTER CHOICES.
For pictures and additional information go to http://pages.prodigy.net/rg.toth/