Cons: caused neck pain
Bought it on their marketing hype that says it relieves neck pains. For us it actually caused neck pains.
The pillow does contour around your neck and head; it feels great first but after a wile it begins to feels like a stiff foam or a sand-bag that is contoured around your neck and head.
Actually, my girlfriend and I had different experiences. For me it's more lack of comfort than pain. It felt like the skin in the back of the head is squished between the foam and weight of the skull-bone. The foam is designed to return to its original shape so it presses against the skin. I'm not a doctor - but I can tell when the skin feels like numb because the blood flow to it is interrupted.
For her - it's just the shape and size of the pillow. Her head is not heavy enough to sink low to the point where it feels comfortable for the neck. She was waking up with aches in the neck. She tried for some days thinking that it was just a matter of getting used to of it - but no. I tried to see if it works for me - again no.
Worst of all, the store where we bought it refused to return the pain-causing product... saying it was not longer packed in the plastic bag it came with. The store policy was that they'll return a product within 60 days.
Apparently the policy did not applied to this pillow - it seems to have its own return policy that overrides the store return policy. We had the receipt and the box. It was even wraped in the plastic it came in, just that it was no longer sealed! How come they do not disclose the policy before they accept the money?
May be we are in the percentile of people for whom this doesn't work - in fact felt painful. What I don't understand is why would they not take the pillow back? They expect us to sleep on the plastic cover for the whole time we're trying it out? They charged $100 for some lump of foam - you'd imagined they had built their losses in the price.
The funny part was when we called the customer service. The rep totally denied the experience my girlfriend was having and told her that pillow actually helps the neck.
We only have one thing to say: DO NOT BUY – IT IS A WASTE OF MONEY.