Pros: Strong engine, great mulcher, pretty color
Cons: faulty bagging system, poor customer service---Customer Service much better after second email
My Scott's mower had only one speed, slow, so I decided to look for a new mower. Researched on the internet and visited almost every dealer in the area to get different opinions on their mower's qualities. Decided on a Toro, model 20016. The two year warranty and 2 pull start guarantee probably were the final deciding factors. Purchased from a lawn equipment company and received one tip. When priming the machine, push the primer in three times and hold for one second each time. The machine starts within 2 pulls if I remember this rule. If I do three quick pushes, it will not start.
This machine is great for mulching. I never use the side discharge. I normally bag my clippings. With the Scott's mower, I knew when the bag was full as it would leave a trail of grass. With the TORO, I have never gotten a full bag of grass. WHY? Because the bag does not stay on the mower. The right bracket releases from the mower when the bag is no more than half full. The wetter the grass, the less the bag will hold before releasing itself. Also when using the bag, it sprays grass out the corners and sides until the grass "plugs" the holes. I contacted TORO customer service who sent me two pieces of foam to plug the top holes. This did nothing to seal the sides. Although I tried, the rep would not address the problem of the bag falling off. Today I went to the dealer and talked with two of their sales reps. They had never heard of this problem. When I pushed down on the right side of the bag of a mower on the floor, it released. Of course when the sales reps tried it the bag stayed in place. They recommended that I bring in the unit and see if there was a problem with the bag frame being bent.
Speaking of customer service, there was a $20 rebate on this mower, but the dealer did not have the proper form to complete and send in. Customer Service said they would send one to me, and of course they never did. By the time I remembered it again, it was to late to submit it. Oh well, lesson learned: don't rely on customer service.
Other than the bag problem, I am content with the mower.
Maybe I could get the old bag from my Scotts mower and get it to work on the TORO................
UPDATE: 6-27-06 Sent another email to Toro customer service. They replied "We will be glad to forward a replacement grass bag frame as a matter of good customer relations...We are confident that THIS NEWLY REDESIGNED FRAME will fix the issues you have been experiencing."
I will continue to let you know how this proceeds as the bagging system is my only real problem with this mower.
I received the new bag frame. The new frame is made of a heavier gauge metal, other wise it appears to be the same design.
I tested the new frame this morning and it stayed on !!!!!
When I finished the lawn, the bag was about 80% full. I did notice, that even with the heavier gauge of metal, the right side of the bag still lifted up from the support bar, but did not come off. It amazes me that the left side was still firmly down on the support bar. So I am a much happier Toro customer---for now