Overall, I've been extremely happy with this bank. The tellers know me by name and I rarely have to produce ID to make a withdrawl. The employees are always very friendly and seem very interested in helping you. Their branch locations aren't too shabby, either...very posh in that respect. There's just something about United that makes it seem a little bit more classy than the rest.

Technologically, their online banking seems to work pretty well, though recent security upgrades have made it incompatible with Microsoft Money's automatic features.

United is nice because it offers a variety of savings/checking account types that are easy to choose from. Most have no minimum balance, though they may require a minimum deposit to open. I have an interest-bearing checking account that has no fees as long as I use direct deposit for my paycheck...this seems to work pretty well.

I've been fairly pleased with the credit card that I have...it offers a 1% rebate on purchases made in United's territory (WV,VA,D.C.). They've even cut me a break when the bill got lost in the mail during a move and the payment was a day or two late arriving (I called them beforehand). Most banks (5/3 comes to mind) would've charged a hefty fine for this...United didn't hassle me at all and fully understood what had happened.

I only have a couple complaints, which are minor. The first one would be the issue with Microsoft Money, though this can be worked around. The second issue is with ATMs...they just don't have that many, so it might be hard to get cash outside of a major city without paying some ATM fees.

My third and final issue is that they can be rather stingy when it comes to credit cards. Even though I have excellent credit history, they were reluctant to increase my credit limit from $2000 to $10,000 because they said my credit history wasn't long enough (I've had the card for nearly four years, never missed a payment, never carried a balance). With a little armtwisting and whining, they increased it to $4000, though I would have preferred a higher limit because of the way the FICO scores are calculated. On the whole though, I've been very happy.

Recommended:
Yes