Urban Rebounder Reviews
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Urban Rebounder

25 consumer reviews
Average Product Rating: OK
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Trying to buy Urban Rebounder replacement parts

Jan 31, 2012
Review by  
Not yet rated

Pros:The Urban Rebounder  is compact and you can exercise and watch television simultanously.

Cons:The customer service is HORRIBLE with no sense of appreciating customers.

I was happy with my Urban Rebounder for a few years, eventually allowing my grandchildren to play on it outdoors one summer.  I forgot about it for months.   Ultimately, the rebounder skirt was tattered by weather.  I called Urban Rebounder HQ in WI to order a new skirt.  No problem.  The skirt price was reasonably priced, but shipping and handling was almost $9 for an item less than 2 pounds.  I still made the purchase.  Upon receipt, I realized one of the rebounder legs was missing.  Called Urban Rebounder once again, clearly explaining that one entire leg was needed.  The price was $32.60.  The shipping and handling was almost $18.00 for perhaps 2 pounds.  I was still determined to just forget it and attach the new leg.  That is when I realized it came without the rubber tip to safely keep the leg in place, which is on the other 5 legs.  Called them regarding this, as I had now spent close to $65 for a leg and skirt replacement.  They responded in order to get the rubber tip, I would have to purchase six rubber tips, and of course, pay an additional $9 shipping and handling fee.


Recommend this product? No


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