First off, try to separate call quality and service quality!!! Call quality on this phone is phenomenal, but that is when you get reception from TMobile. The phone itself is great. TMobile service, on the otherhand, is spotty. Sometimes with almost full reception, TMobile lines are full and you cannot make a call for a minute or .so. That I believe is TMobile and them overselling their capacity. But, it is the cheapest plans around. That's the reason for that. In NY metro area, it is great because they have many towers. Now, for the phone. After reading some reviews on various sites, I am not sure what people were expecting. If you want a very small, basic phone, this is the one. I need something I am not going to knock off my beltclip 10 times a day like my bigger nokias. I purchased a small stubby antenna off of EBAY to further shrink the length. Problem solved. Phone is very easy to use. Phonebook is accessible from single button inside the phone, and another button on the side of it. Can't get easier. Yes, phone is black and white, which is obvious if you've seen it before buying. No problem there. Design - well, it is small. I have really big hands. I've learned to dial even bigger cell phones using the corner of my thumbnail, and that method still works perfectly on this phone. No problem for me, but in all fairness, my wife is under 5 feet tall, and she has a problem dialing. Oh well. I guess its in how you dial. Battery life is fine so far. As it gets older and loses some capacity, just start charging it every day. By the time it cant last a full day, your plan should be up. If you want the battery to last longer, the phone will have to be bigger. I'll take the smaller phone. I just needed a super small phone for just making phone calls - no frills. This fits the bill perfectly.
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Amount Paid (US$): Free
Recommended for: World Travelers - Works Anywhere and Everywhere!