firedude2894's Full Review: ViewSonic VT2230 22 in. TV
This review's purpose is two-fold. Any product is only as good as the company that stands behind it (or lack thereof). So this review is about the Viewsonic VT2230 and also the customer service that backs up that product. It started out that the TV worked fine from a cable (coax) source, but when I hooked it up to a DVD player I was only able to get about 50% volume from the set when it was turned up all of the way. After spending a few hours on the phone with Viewsonic tech support, they determined that my DVD player was the culprit. After all, they should know their business. I picked up a brand new Sony DVD player and, you guessed it, the issue was still there. I tried hooking up to the composite source and had a whole other set of issues with the TV there. I was getting some strange colors on the screen and no audio at all when hooked up to composite. I decided to stick with trying to solve the original problem. I called Viewsonic back and they finally agreed to service it (since it was now too late to return it to NewEgg). I carefully repackaged it in the original box with all of the original packaging material and drove it to Viewsonic myself. (Their Walnut, CA office happens to be about 30 minutes from my home).
Well, I received my TV back from Viewsonic yesterday in an oversized plain vanilla cardboard box. I could hear things moving around inside the box, but figured that it must be the snap on stand had come loose. NO, they did such a horrible job of packaging my TV, that it had been flopping around inside the box the whole way here. Now that it is damaged, they won't even call me back. My suspicion is that they will try to blame it on FedEx. Not a chance! It is obvious that I cared much more about properly packing my TV than they did. So, I've been burned by a lousy product followed up by lousy service. Never again Viewsonic, never again. With all of the time, money, and gas I've wasted on this I could have/should have had a much better quality TV to begin with.
•Update 10-9-09: After 6 unreturned calls to customer service, I found the corporate phone number and started making calls there. I finally found a fairly helpful employee who seemed concerned about what had transpired so far and said that they would exchange the tv. I still don't have a tv and I certainly paid for one, but I'll keep you posted.
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