I bought my unit on eBay thru a refurbish dealer. I got a good price and the delivery was made in a timely manner (so nothing but good to say about the dealer). After the unit was set up, the power would go off and on sporadically, sometimes for just a second, other times for several minutes. I called the Tech service number for help several times and got a different "fix-it" guy every time. Nothing they suggested worked, and finally on the fifth call, they agreed I should send the thing in for a power unit replacement (duh!). I was told that a UPS label was being sent, and all I needed to do was stick it on the box and send it back. Simple? Wrong. Four days later, I still did not have my shipping label, but I did get a call from Vizio. Now they wanted ME to pay to ship it back...but first I needed to fax them a copy of my proof of purchase, AND call them back after I had faxed it to get an RR number. Slowly burning, I faxed them the proof of purchase. I waited a few days to let myself calm down, then I called for my RR number. They, of course, had no record of my fax. I sent the fax the second time. I waited a few more days, called, and got the same story. It seems that the place I was sending my faxes to was not even in the same state as the tech support people I was talking to. Of course, Tech support could not give me the number to THAT place. I was in customer-limbo. Finally, a few days later, I did get a call from someone in THAT place. He was very helpful sounding, trying to straighten out the mess and smooth over my ruffled feathers. He gave me an RR number and told me that Vizio would cover all the cost of shipping (Bravo!). He said I'd be getting a new box and a shipping label and that I should write the RR number all over the place (on the box). I was starting to feel good. Another week went by. No box to write on. No shipping label. No calls from UPS to come pick up anything. Three more calls from me to (the only number Vizio trusted me with) Tech support. "Where is my box and shipping label?", I asked, and asked, and asked. "We sent it yesterday, or maybe today", they said. "Which is it? Today or Yesterday?" "It should be on it's way." "May I have the tracking number for UPS so I can know when to be home to accept it?" "We don't have that information."-"It hasn't been entered in the system."-"I'm sure it will arrive in the next few business days."
Run-around, out-of-the-loop, tell-me-anything-to-get-me-off-the-phone, incompitent, disorganized, sloppy, inconsiderate, non-customer-serving organization(and I use that word reluctantly).
I still have the TV sitting in it's original shipping box in my living room. This may require many, many more calls.
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