patcos4's Full Review: Western Digital WDXMS1200TN 120 GB USB 2.0 Hard Dr...
I love the drive, but I'm here to tell you all that Western Digital is one messed up company. My drive crashed after only about 10 hours of power on time, and needs to be replaced (under warranty). It took 4 business days, not the 1 business day the web site promises, to get an email reply. The instructions were incomplete and it took several message exchanges (2 more days) before I got adequate instructions to confirm the drive is unusable. I got a return authorization (RMA), paid $20 extra for overnight shipping for a replacement drive, and still have not received the replacement drive over a week later. Their web RMA status page lists the ship date, but no shipper tracking number. When I call in, my call is either dropped or they are willing to keep me on hold with no hold time indication until I have to do something else and drop out of the queue. When I finally did get to talk to a customer representative after more than 10 minutes of hold time, he indicated that the replacement drive was not shipped on the date that the RMA web page says, but he cannot provide a tracking number. Bottom line: if your data is valuable, don't trust Western Digital!
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