At about 4.5 years the machine starting spraying black oil on the floor and the bearings needed to be replaced.  A common issue with this machine.  The repairman recommended I call Whirlpool to get assitance since this is such a common issue with this machine and that the repair would cost around $600.  I called Whirlpool and they offered to fix the machine for $299 and extend the warranty for one year.  The lady on the phone told me what a great deal they were giving me because the bearings and tub would be well over $300.  I felt that was a fair deal, that Whirlpool was essentially covering some of the repair.  I waited a week for the repairman and when they came out they had the same diagnosis on the machine my repairman did (which I already knew and just told WP customer service over the phone.)  The repair company told me the machine was not economically feasible to fix.  They offered to give me $200 back.  I can not believe how deceptive and poorly WP treated me.  Whirlpool refused to refund me the entire $299.  They felt the $99 was to cover the service call.  I did not need another person to diagnose the problem, I had already done that!  Never again will Whirlpool get my money.

Recommended: No

Amount Paid (US$): 900