Pros: Easy to use. Cleans well when it works like it should.
Cons: Unreliable??? (service required twice less than 6 months after purchase) Design defect???
We bought the Whirlpool Duet Sport on Oct 4, 2010. It worked fine until (interestingly enough) mid-January when it started making a loud banging noise which also rocked the machine across the laundry room floor. Since it was just barely 90 days after purchase, there is reluctance to working with the customer to get a replacement. So, to the repair department we went. By the time they showed up, the machine was unusable and a film of grey dust had accumulated around the front of the machine on the floor. Well, it turns out the front counterweight had broken loose and was banging on the inside of the washer and the pump. (The counterweights are made of a concrete-like substance.) Under a service agreement fortunately, the repair cost would have been well over $400. Less than 3 weeks later, there is a tell-tale banging noise coming from the machine again. Well, guess what???? The counterweight bolt was stripped again and was in the process of breaking loose...again. Now with another service call of over $320 in parts and labor (fortunately, still under service agreement), we are waiting for for the technician to install the parts. I am SO-O-O-O glad I bought a service agreement or this thing would be at the local landfill by now. Really too bad because I like the machine when it's working like it should :^P. It cleans well and we are very careful about wiping out any extra water accumulation in the rubber seal and leaving the door open when not in use so there have been no issues with odor. I have to admit though, if I'd known all this in October, I would have bought a different brand. Whirlpool has not won me as a customer. Should have done my research. Shame on me!