Pros: Washes clothes very well when working properly.
Cons: Does not work properly for very long. Vibrates and very loud. Shuts off unexpectedly.
We purchased this machine roughly 4 years ago. It worked well for the first few months. It slowly began to vibrate and developed a very loud clanking noise. Whirlpool sent out service departments and company reps but it could never be repaired correctly. Whirlpool finally replaced the machine. The new machine worked fine for awhile but developed the same problems. We were told to place 3/4 plywood underneath the machine which we did but it did not help. We were also told these machines should only be used on concrete floors. Nobody told us this when we purchased the machine. Whirlpool replaced the machine again. After awhile this machine developed the same problems. We pretty much gave up on getting it repaired until November 2011. We had purchased a home warranty with Total Protect a few years back. The machine developed a problem where it would shut off midway through the load. Total Protect sent S & S Appliance out to repair it. The repair company has made countless trips to our home and replaced 3 parts already. None have corrected the problem and the repair company acknowledges it is not fixed. It is now January 20, 2012 and finally, Total Protect called us today saying they will replace the machine with a GE, or give us $ 541 towards a new machine. I will never purchase another Whirlpool machine of any kind ever again.