Do NOT BUY Whirlpool
May 28, 2011
a Somewhat Helpful Review
by the Epinions community
I bought Whirlpool washing machine. It did not work from the first
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day they delivered it. It's five months into it and we've had numerous
poeple coming in to repair the unit. My home has turned into their factory. Their customer service and warranty sucks. I will NEVER buy another Whirlpool product ever again. Their service model puts the onus on the consumer to spend time and effort to fix the problem that clearly falls under company's juristiction. There should be a timeline as to how many times customers have to have repairman come over to their house. There should be a timeline as to how many months a broken device should be unoperational at the consumers house. Whirlpool shamelessly claims that they are following a process. Their process is written solely for the purpose of wearing down the consumers. They try anything to avoid solving the problem and when it's evident to even the service men who have come repeatedly to fix it that the piece of junk is unrepairable, they refuse to replace it. They have asked for second opinions and sent the same repairman for it. A second opinion by definition should mean two things: 1. The first service provider wasn't good enough (which is already a problem since Whirlpool is the one who contracted them). So, why would you send someone over to the consumer knowing that you will ultimately challenge their diagnostics and deem them as unreliable?
2. You didn't trust the firsts diagnostics so you should send another company or repairman for a second opinion. Whirlpool has sent the same guy who deemed the machine as unrepairable and keep sending him back everytime I call. As I said, their policy is to wear you down.
Not sure if this is a sustainable business model. I wouldn't be surprised if they go under. No wonder people consistently turn to European products. Very disappointed.
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Amount Paid (US$): 600
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