msippey's Full Review: Thomas H. Davenport and Laurence Prusak - Working ...
In the fast-shifting landscape of KM systems and technologies, Working Knowledge is the perfect touchstone. It's a great introduction and examination of the cultural requirements for effective knowledge management. It's sprinkled with enough case studies to make it real, and Davenport and Prusak have enough experience with KM systems to make their guidelines for choosing technology useful. The downside of the book is that it's geared more towards large organizations (like Andersen Consulting, Boeing, Chase Manhattan Bank and Owens-Corning) than small ones -- their recommendations include things like "hire a full-time knowledge manager," which small companies usually can't afford to do.
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