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Fidelity Investments 401K Services

Fidelity Investments 401K Services
Overall Rating: Product Rating: 4.0
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Worst service I have ever seen

Written: Mar 24 '08

Product Rating: Product Rating: 1.0
Timeliness of Statements:  
Web Site Ease of Use:  
User Friendliness of Statements:  
Participant Materials:  
Distribution Processing Speed:  
Pros: online access

Cons: no help in managing plan, fidelity is not responsible for their own mistakes.
andruha's Full Review: Fidelity Investments 401K Services
Account exec does not know how testing is done and answers to the questions you get are not true. Testing/legal department does not want to talk to account execs. There is no way you can get even extension number to call you account rep directly. You won't get anything from them in writing, so if they did something wrong they are not liable. It is not a service for small company with 6 people with 3 owners. After paying money I would expect professional answers to my questions instead of notifications after deadline passed that we made excess contribution and have to pay 10% penalty. The whole service is a joke and will just eat your money.

Recommended:
No

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andruha
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