Lost Business because of Carlson Craft
Written: Feb 14 '05
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Pros: Professional and quality products
Cons: Poor customer service skills, lack of accountability. If they make a mistake, you lose.
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| lulycelsa's Full Review: Carlson Craft |
We have been a Carlson Craft dealer for 7 years now and until recently, they had done their work just right. Unfortunately, this past Holiday card season (Dec. 2004), they really messed up on 3 of our customer orders. They were significant orders from prominent national companies --one of them was American Express. After we assumed they had dropped shipped the order to our customer, we found out the customer had not received the order and when we called to find out what happened, they said the cards were out of stock. No one had the courtesy of calling us to advise of the situation and instead the order was left in "limbo". When they suggested 2 alternative card style choices, we asked our customer, and when our patient customer decided on one of the choices the very same hour, Carlson Craft indicated that they were also out of stock. Needless to say, the business and future business from that customer was lost. The same thing happened with 2 other orders.
Carlson Craft has lost in customer service recently.
Recommended:
No
Competing Products/Services Considered: Birchcraft Studios, Regency Thermographers
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Epinions.com ID:
lulycelsa
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Reviews written: 1
Trusted by: 0 members
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