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Carlson Craft

Carlson Craft
Overall Rating: Product Rating: 2.0
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Carlson Craft - Horrible Experience!!!!

Written: Aug 24 '05

Product Rating: Product Rating: 1.0
Service Quality:  
Reliability:  
Cost vs. Benefit:  
Web Site Ease of Use:  
Turnaround Time:  
Pros: wide range of services

Cons: poor customer service, slow turnaround, no quality control at all
honestly22's Full Review: Carlson Craft
After receiving poor quality labels from Carlson Craft's Label Works division that were out of register and it looked like they ran the photographic art at 65 line screen (which should have been ran at 150) - lowest quality than any other labels we have received from them before.

When we called customer service, which knew nothing - ABSOLUTELY NOTHING about the printing industry, we were told... "We only print what you give us"

Well, for those of you that do not know how printing works, the screens are generated by the printer before making plates. We were told that they were not going to reprint the labels.

We had other problems with previous orders that were obviously their problem and after the last order our company decided to send our business to another vendor.


Recommended:
No

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honestly22
Reviews written: 1
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