Its not rude customer service its rude dealers
Written: Nov 20 '05
|
Product Rating:
|
|
| Service Quality: |
 |
|
| Reliability: |
 |
|
| Cost vs. Benefit: |
|
|
| Web Site Ease of Use: |
 |
|
| Turnaround Time: |
|
|
|
Pros: often gives discounts and tries hard to make the dealer happy
Cons: long wait times, electronic help hard to get
The Bottom Line: Would recommend this company because they work hard to get you a quality piece and are the best in the industry.
|
|
|
| joshua3d's Full Review: Carlson Craft |
After working at Carlson Craft I have had the pleasure of working with some wonderful dealers and some incredibly rude dealers, Carlson Craft makes mistakes like any other company and for the most part I am confident in stating that they are in most cases more generous than they need to be,especially when giving credits, or any discount necessary to make the dealer happy. In response to some reviews, Carlson Craft deals with thousands of dealers, they do not employ thousands of customer service reps, so there for to assign an account to a specific rep is out of the question unless you do a large amount of business with them. And as far as printing what they recieve yeah lady, I am sure you know the printing industry up and down, but we are fully aware of how it works too, so I dont appreciate your comment. And as far as printing what we recieve, when done in full color 9 times out of 10 its the dealer that is to cheap to hire a graphic artist so they can send art per the correct specifications so there art is good. Carlson Craft does say they will use as is with no guarentee but that has to be okd by the dealer which I am sure was the case with you(sent bad by you) so that is why they would not reprint for you!! Sorry you didnt have the satisfaction of getting your order reprinted, but I worked there long enough to know that you probably made the mistake then. So before you start to bad mouth others doing there job well, take a good look at yourself and exactly what you are trying to pull when you are talking rudely to a rep that is trying hard to help you or when you are trying to work the system to benefit yourself!
Recommended:
Yes
|
|
|
|
Epinions.com ID:
joshua3d
|
|
Location: Mankato,MN
Reviews written: 3
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.