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eFax Alternatives (Reply to this comment)
by wainso
Internet fax services are a great bridge between fax and email transmission of documents. They require no equipment (other than a computer with internet access) and for $10 per month, are cheaper than a dedicated phone line. Our company uses one and it's great. All inbound faxes are emailed to both me and my partner, which we then receive on our blackberries. You can send outbound faxes directly from Outlook.
eFax offers a free plan, but you can't send faxes and you can only receive them through their online interface (not email). Their eFax Plus plan, which their lowest level paid service, costs $16.95 per month, which is about 70% over market for that feature set. Check out www.faxcompare.com for reviews and a comparison chart of alternative internet fax services.
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Sep 24 '08
1:23 pm PDT
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Re: Re: eFax Slimey Business Model (Reply to this comment)
by moshe_encino
I used to be a free eFax customer. They sent me so much email and fax spam that I considered cancelling my account.
Instead, I decided to give the paid service a try. Receiving faxes was ok, but often a LOT slower than a normal fax machine. Sending faxes was another thing. Almost half the time the faxes did not get through or took a very long time to get through.
They obviously outsourced their customer service to some Indian company and they were just hopeless.
I rate eFax a 2 out of 10. I switched to maxemail.com and it is much better. I've also heard that venali.com is good for larger company needs.
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Aug 10 '06
1:48 am PDT
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Re: eFax Slimey Business Model (Reply to this comment)
by modernmarvel
Hi there,
I am still using efax and have been very happy with the product for years. To be fair, I rarely use it to send faxes, but I use it daily to receive faxes and have had virtually no problems. Customer service is not particularly helpful but I have rarely had a problem so that I need to contact them.
It's too bad you had a different experience - maybe it is very different for trial users?
Thanks for the comment!
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Jul 14 '06
6:47 am PDT
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eFax Slimey Business Model (Reply to this comment)
by waayhockeyfan
I signed up a trial eFax account. I used their software to send a couple documents (pdf, jpg) to myself for testing. They never showed up. I then test drove RingCentral and found their fax solution more cost effective (99.00/year vs. 155.40).
Trying to cancel the trial service was a chore. I had to endure sales badgering which made me suspicious of the company's other practices. No surprise reading here about eFax spam.
Recently I've received faxes from eFax. To view them I am encouraged to go the their website and download their viewer software. When I go to their site I find it isn't a simple viewer but a 3mb program to be installed on my computer so I can send and receive faxes. Frankly I'm suspicious that there may be spyware or ?? Where is that simple free viewer? Why are they sending me faxes instead of an email message.
I think they send their trial users faxes to guile them into re-investing in their services and get their proprietary software installed on unsuspecting computers. What could be contained in the fax they are sending me that couldn't be communicated in the email that carried it?!
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Jul 13 '06
8:47 am PDT
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efax is great! (Reply to this comment)
by peter18peter
Efax is great. I can't understand how the other reviewers complain about the efax version they get for free.
For $12.95, you get to receive a certain number of pages of faxes that go right to your email. There is some type of limit (I think it's 200 pages but I don't remember exactly. If you go over the limit, you get charged a small fee per page, which, again, I don't remember. I run a 1-person law office and I rarely go over).
Faxes can be retrieved anywhere in the world where you have access to email. Moreover, you can forward the faxes to anyone in the world as well, by merely pressing the forward button on your email program. What I think is great is that all my faxes are saved in outlook. I have faxes from years ago. To find all faxes, I just do a search on Outlook for "efax" and they all appear from years ago. I can find faxes that I've lost.
Best of all, I never have to wait at my office to receive a fax. If I get a fax late in the day, I can check my email at home.
As far as the other reviewers complaining that its expensive, they are wrong. To purchase an extra dedicated phone line for receiving faxes will cost far more than $12.95.
I use efax as the exclusive number in my law office and save money on buying a dedicated phone line for receiving faxes.
You still, however, need a fax machine to send faxes. Just hook it up to your already existing voice line and use it to send faxes. All received faxes, however, should go to your efax number, which you get by email.
I believe that efax has some type of way to send faxes online, but I've never used it; it sounds like a waste of time. You're better off buying a cheap fax machine to send faxes and using efax to receive faxes.
In sum, efax allows you to receive faxes anywhere in the world where you have access to can your email and you'll save money on paying the phone company for a dedicated phone line to receive faxes.
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Dec 18 '05
7:51 pm PST
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eFax a trap (Reply to this comment)
by fx24
For years, I had an eFax account to receive occasional faxes (1-2 per month). I used to highly recommend it... and most of my friends and associates had an eFax account. But all of us have had our accounts cancelled due to limits... claimed always there but never before enforced. A reasonable fee (say .25 per page)would be fine... but 12.95 per month 12.95 setup is too costly for a fax or two. Thats $170 per year. eFax... once good... now ruined.
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Mar 15 '05
7:36 am PST
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no warning? (Reply to this comment)
by lgw7
I had been using efax for a long while - probably over two years to receive intermittent faxes. I had forgotten about the 20-fax limit (if I ever knew about it). When I received over 20 fax pages one month, the free service was cut off. The only warnings (demanding payment) came after it was too late to do anything about it. I am guessing that they have been tightening their income model and wanted to get rid of folks just using the free service.
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Nov 09 '04
7:40 am PST
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Re: I pay for the svc (Reply to this comment)
by modernmarvel
Actually, I thought it was 9.95 too but if you look at the web site it now says $12.95 (http://www2.efax.com/efax/twa/page/efaxPlus?). They must have recently increased it. Perhaps they are still charging current customers $9.95.
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Jul 23 '03
8:26 am PDT
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I pay for the svc (Reply to this comment)
by bonniesayers
But the fee is only $9.95 and has been for several months.
Bonnie
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Jul 23 '03
8:09 am PDT
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