Pros: We did not select this shipping meathod. We would have used Fedex.
Cons: Obvious poor service and potential for theft of your packages.
My wife and I visited Kay Jewelers, Store in the Spring Hill Mall in West Dundee, IL, on September 13th 2006 to have her wedding ring cleaned and inspected. The ring is a white gold band, with 5 individual 20 point princess cut diamonds set into the top of the band (each 20pt stone = 1/5 of a carat). Upon inspection, the store employee saw a chip in one of the diamonds on the ring, and stated the ring would have to be sent out for repair. We surrendered the ring, signed the receipt, and left the store. The value of the ring is approximately $2,500-.
The following month, we telephoned the store several times to inquire about the status of the repair. We were finally told it had been shipped from Kays Headquarters (Sterling Jewelers) in Ohio back to our store, but they were unable to locate the package at that time. A week later, the local store manager stated the package was shipped overnight mail via DHL, and gave me the DHL tracking number which is # 10711943896. On November 9, 2006, I looked up the tracking number on www.dhl.com (see and saw that it stated the package was shipped back on Oct 27th and still scheduled for delivery. Manager stated he was currently in touch with Kay HQ in Ohio as well as DHL, in an ongoing attempt to locate the package.
On November 14, 2006, after checking the DHL tracking number again, I noticed the information had changed. It now indicated that the package was delivered, but supposedly back on October 30th at 10:30 AM. In the signature line, the name J. Behgoodi had been entered, indicating this was the person who signed for the package When inquiring about these new facts with the manager, I was told the package was in fact still missing, and J.Behgoodi is actually Jennifer Beahoodi, a store employee at his store. He also stated she was not working the morning that the supposed delivery took place.
In subsequent conversations with the manager, he told me that the Kays store was expecting a total of 2 packages in the DHL delivery on that day, one of which was our ring. He stated however they only received 1 package. To the contrary, the DHL driver says that he delivered TWO packages. An actual proof of delivery signature is unavailable, because according to the manager, DHL told him their package scanners were not working properly on that day; therefore, the DHL driver evidently would have entered the name of the person receiving the package manually. the manager pointed out the incorrect spelling listed on the tracking form, and that the correct spelling was Beahoodi rather than Behgoodi. He added that there is a plaque on the wall of the store with this incorrect spelling; therefore it was possible the DHL driver copied this, when he fraudulently entered it into his scanner.
The manager stated that this DHL driver is one with whom he is familiar, and one who has been delivering packages to his store for some time. When asked for the name of the DHL driver, he declined to give me the name, stating that it could cause a liability with his employer and he feared it could put his job in jeopardy.
There are clear inconsistencies in the DHL drivers account of the events, in comparison with the Kays store employees. An investigation of these inconsistencies may uncover the actual course of events, which lead to the disappearance the diamond ring.