How Come DHL Is So Unproffesional???
Written: Sep 14 '00 (Updated Nov 02 '00)
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Product Rating:
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Pros: Relatively cheap rates.
Cons: Unproffesional customer service, delivery people lack package care.
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| jmrm5's Full Review: DHL USA Overnight |
Again I must write about DHL's unprofessional service. This is the second time I had the unfortunate luck in having to deal with DHL. The first time I wrote about how the DHL delivery guy literally threw my $3000 notebook computer 5 feet in the air into the back of his truck. (I actually saw him do it!!!)
This time I had a network card that needed warranty repair in the USA, and had to be delivered there. So the manufacturer called upon DHL to ship my package to them and they had chosen DHL USA Overnight as the service to be used. (GREAT) So this time when I carefully packed my package and called DHL for pick-up I wanted to see what kind of service I would receive.
So the girl came and I signed as usual, and as I closed my door I carefully peered thru the blinds of my house to see how the delivery lady would treat my package. To my utter disbelief I saw the lady open the driver door to her van and sit in the driver seat then she (you won't believe this) literally flung my package towards the passenger seat beside her, in a frisbee like manner.
But this is the kicker... ...she did not manage to throw my package into the seat beside her rather out the lowered window of the delivery van, on the passenger door side of the truck. And then sped away!!! So my package was on my driveway!!!
Unbelievable??? Yes.
True??? Yes.
Will I use DHL again??? Not if I have a choice!!!
Recommended:
No
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Epinions.com ID:
jmrm5
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Reviews written: 90
Trusted by: 52 members
About Me:
"jmrm5 is a professional reviewer for a national electronic equipment magazine and a newspaper."
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