Sh!t Brown for a Reason (originally written 4/19/02)
Written: May 02 '02
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Pros: Um, I eventually receive my shipment?
Cons: They take no responsibility for losing items or deliverig them to the wrong address.
The Bottom Line: If you have a choice, use the U.S. Postal Service or FedEx instead.
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| christy13's Full Review: UPS Ground |
So, I ordered a box of OxyClean and a box of OxyClean laundry detergent. They shipped it UPS. I kept track of it on their website. Yesterday I saw that it was "out for delivery" before I left work. I logged on when I got home to see that it said "delivered," "left on porch," and "driver release." Huh? I went back outside. No box. It'd be a big box, too. So, I called UPS to see if they had the right address. The driver had not uploaded that info yet, call back in an hour. An hour later, no luck. They told me to call the shipper. What, the shipper has to replace what UPS lost? Idiots. I bet one of my neighbors is doing laundry right now with my detergent. My address is clearly marked on my mailbox and beside my front door. What kind of 'tards do they have driving their sh!t brown trucks? A quote from my rant yesterday that made my husband laugh, "They're full of sh!t, hence the brown trucks and uniforms." They asked me if it was behind a chair or a bush or something. I said, "There's nothing for it to be hidden behind. I promise it's not out there, not on my porch, anyway." Condescending b!tch.
Anyway, I called the shipper today, and they will ship a replacement. I asked if it could be shipped another way. They said no, but they may be changing shipping companies in the near future. No wonder, what with the cost of replacing orders lost or delivered to the wrong addresses. Idiots. I like the U.S. Postal Service better, and that's saying a lot.
Here's the email I sent to UPS:
The referenced package lists that it was delivered to my house and left on my porch on April 18, 2002 at 4:02 pm. I arrived home around 4:30 pm, and there was no package. It is not hidden behind something. It must be at someone else's address, even though I verified that the address you have is correct. I have had orders delivered by UPS in the past with no problem, but I find this situation to be ridiculous. My address is clearly marked on my mailbox and by my front door. How a driver could make such a mistake is beyond me. The shipper is sending me a replacement, but that hardly seems fair since the error was on your part. I will elect not to have my packages sent UPS (where I have a choice) due to my loss of confidence in your abilities and service.
I guess I (politely) told them, huh?
I received my replacement order in only 5 days. My husband said, "Well, maybe they took it to Blah Blah Court instead of Street." And I said, "How hard is it to read a street sign? Isn't that their job? Sheesh!"
I know this is more of a rant than a review, but I don't care. It's been many moons since I've given a rat's a$$ about Epinions. However, my rage at UPS prompted me to post this. I hope whoever got my laundry detergent has nice and clean clothes.
Recommended:
No
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Epinions.com ID:
christy13
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Member: Christy
Location: Powder Springs, GA
Reviews written: 16
Trusted by: 10 members
About Me:
I'm a music & animal lover, and gun owner, vegetarian, and a CD junkie.
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