I'm going to use my teenage status as an excuse to state the lame but obvious: UPS stands for "YoU Piece of Sh**". Yeah, they deliver stuff on time, but most people will end up paying half of the item's value, all of the item's value, or MORE than the item's value in "brokerage" fees. I've heard of people being charged 1.5x to 2x the item's value in these fees.
Now, considering that some items are absolutely needed, or sending the item back requires yet another ridiculous amount of money, there is not much of a way to avoid these fees. It's like being held at gun point and demanded by a man in a ski mask to hand over your life savings.
There is, apparently, a way to avoid these fees by doing the customs stuff yourself (which, is troublesome, but not that hard, and definitely not worth the amount of money UPS charges), but of course, most people would not know about it. So again, there's really no choice.
Moreover, their employees must be illiterate. I left SPECIFIC, CLEAR, EXPLICIT instructions to have the parcel dropped off at a UPS location 2 minutes from my home if no one was there to sign, etc. When my dad called after coming home from work, they told him to expect the parcel at a location that was MUCH further away. Why? Because even though there was one location MUCH more convenient and much closer, it was not part of our "region".
I understand protocols...but when a protocol makes no sense, it gets changed. If a high school student can understand this, then courrier services should, too.
So my dad had to drive to this location, and when he got there, was told that the vehicle delivering the parcel had not arrived yet.
They told him to wait.&
And he did.
For two hours.
When he left, they told him that the parcel would be delivered tomorrow morning. I'll be home then, and I'm going to make sure I'm giving them hell: I am an angry teenager with a bad attitude...and I have a dog. She is vicious.
I'm wondering if anyone's interested in a class-action lawsuit against UPS. I'm *pretty* certain service providers have no right to make decisions (such as "reviewing paperwork") on behalf of customers without consent.
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