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Compaq Presario 1685 (112199-003) PC Notebook

Compaq Presario 1685 (112199-003) PC Notebook
Overall Rating: Product Rating: 4.0
Ease of Use:
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Good, unless you want any service.

Written: Jul 27 '00

Product Rating: Product Rating: 1.0
Pros: none

Cons: compaq proprietary system, rude tech support, no escallation procedure for complaints
bourne_digital's Full Review: Compaq Presario 1685 (112199-003) PC Notebook
These people are ridiculous, I sent in my laptop six times for a fan replacement, it was gone two weeks the first time, one week the second time, a month and a half the third time, and when I got it back the third time the fan was finally fixed but they had messed up my PCMCIA card, I got the run around for about three weeks, and when I tried to speak with a manager they just ignored me and said that I would have to talk to them. For the record, the corporate complaint # is 281-370-0670, and the boss is Walter Rose. If you don't call that # and ask for him you will not get what you need in terms of service, just a bunch of lies and contradictions.



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bourne_digital
Reviews written: 1
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